Frequently Asked Questions

What products do you offer?

A curated mix of smart, stylish, and practical pet products for cats and dogs - from playful toys to everyday essentials.

Do you ship across the UK?

Yes! We offer fast delivery across the UK, and orders over £30 qualify for free tracked shipping.

How long does delivery take?

Standard delivery usually takes 3-5 working days. Express options are available at checkout.

Can I track my order?

Yes. As soon as your order ship, you'll receive a tracking link via email.

What if my pet doesn't like the product?

No problem! We offer a 30-day hassle-free return policy.

Simply contact us at support@petora.co.uk with your order number, and we'll send you return instructions.

How do I return an item?

Orders & Delivery

Returns & Refunds

Do you offer refunds?

Yes. Once we receive your returned item, we'll process your refund to your original payment method within 3-5 working days.

Returns & Refunds

Which payment methods do you accept?

We accept Visa, Mastercard, PayPal, and other secure UK payment options.

Is my payment information safe?

Absolutely. Petora uses encrypted checkout and secure payment gateways to protect your data.

Products

How do you choose your products?

Every item is carefully handpicked for quality, safety, and value to make sure your pets get the very best.

Are your products safe for all pets?

Yes, we only source products that meet UK safety standards. Always check product descriptions for breed/size suitability.

Customer Support

How do I contact Petora?

You can email us anytime at support@petora.co.uk or fill out the contact form on our website.

Do you have social media?

Yes! Follow us on Instagram, TikTok, and Facebook @PetoraPets for updates, tips, and special offers.